Lawn Doctor Inc. - Lawn Care Services in Holmdel, NJ

Lawn Doctor Inc.

Overview

About

Location

Reviews

Overview

+1 732-946-4300
www.lawndoctor.com
142 NJ-34, Holmdel, NJ 07733, USA
Hours

Monday 8:30 AM - 5:00 PM

Tuesday 8:30 AM - 5:00 PM

Wednesday 8:30 AM - 5:00 PM

Thursday 8:30 AM - 5:00 PM

Friday 8:30 AM - 5:00 PM

Saturday Closed

Sunday Closed

Lawn Doctor Inc. Introduce

Lawn Doctor Inc. is located in Holmdel, NJ, and provides a range of lawn care services. You can contact them at (732) 946-4300 or +1 732-946-4300. Their address is 142 NJ-34, Holmdel, NJ 07733, USA.

Based on customer reviews, experiences with Lawn Doctor Inc. vary significantly. Several customers have reported negative experiences, particularly regarding customer service and the fulfillment of service guarantees. One customer, dealing with the Mullica Hill location, expressed dissatisfaction with the handling of a seeding service, citing a lack of follow-through on a 100% germination guarantee and unexpected additional charges for re-seeding.

Another customer, who dealt with the Middletown-Dover location, reported poor communication and a focus on contract acquisition over customer satisfaction. They described difficulties in contacting the owner and expressed frustration with the corporate office's inability to resolve issues due to the individually owned and operated nature of the franchises.

These reviews suggest potential issues with service consistency and customer support across different Lawn Doctor Inc. franchise locations. Customers have reported difficulties with guarantee fulfillment and communication. Potential customers should consider these experiences and inquire about specific service guarantees and communication policies before engaging their services.

Lawn Doctor Inc. offers a variety of lawn care services, including seeding, fertilization, and weed control. For detailed service information and to address specific concerns, it is recommended to contact the Holmdel location directly.

Location

Reviews

Sep 09, 2024

Dealt with Lawn Dr, Mullica Hill, Terrible customer service (Howard), We spent $1,000 on seed October 2023, email said guaranteed 100% germination rate, also guaranteed as long as the customer uses the yearly plan. We called in early May regarding very low germination rate and was advised that it was too late in the season to re-seed, and it would be addressed in the fall. We emailed two weeks ago and was told they would re-seed for an additional $700. When I inquired about the guarantee Harold stated the guarantee ran out in the spring. I called the corporate office and was advised the owner would contact me but they are all privately owned, which means the corporate office backs the deceptive business practices. A week later still no contact or resolution.
Apr 02, 2024

Middletown-Dover is horrible. They care only about getting you into a co tract. I've been waiting for 5 months to pay the last bill because I want to speak with the owner about all my weeds all season. Left message after message. Finally, they called me back because I called corporate. He could have cared less. Corporate couldn't do anything because they are all individually owned and operated. Don't waste your money!!!
Jan 21, 2022

The Lawn Doctor is a SCAM. They have franchises across the country that provide terrible service and are non-responsive to customers. They offer a "100% satisfaction guarantee" on their website, but will not respond to my calls or emails. I have attempted to contact my local Lawn Doctor franchise and the corporate office with no response. After reading reviews of other franchises it is clear that poor service and communication is a systemic issue across the company. DO NOT HIRE LAWN DOCTOR!
Oct 25, 2018

For years we had researched purchasing a franchise but they always had some glaring negative to overcome. We finally found Lawn Doctor and it met all of the requirements, so we dove in. Since our start up Lawn Doctor Headquarters has exceeded our expectations. The training was intense but thorough, our start-up team has been amazing, the program for providing lawn service is a top of the line and guarantees that customers will have a great result for working with us. I have been asked if I would do it again, and my answer, "We are looking to expand!" So a resounding yes!
Jul 07, 2021

I called for information. Told the operator I wanted Matawan office. They gave me the lakewood store. I asked for the technician who was going to spray to call me to go over chemicals being used, they never called. Next day I have a billing my mailbox for full amount I had a coupon for 1/2 off first spray. I never authorized any spray till I spoke to the technician. I called they told me they have no contract, the technician doesn't speak to clients, the secretary said she doesn't know what they spray or how. I never got a call back and I'm not paying a bill I'm overcharged on and never authorized. We also have as many mosquitos biting us as before so I don't believe they ever came at all. In fact my kids were hone all day and they heard nothing, nor did they see a guy in our yard spraying. I have 8 small yapping dogs not one bark from them really? Ok teenagers ya maybe but chihuahuas? They bark at everything and there's a bay window over looking my yard.. The lakewood/ Jackson office is bullsh$# and scammers....

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Sep 09, 2024

Dealt with Lawn Dr, Mullica Hill, Terrible customer service (Howard), We spent $1,000 on seed October 2023, email said guaranteed 100% germination rate, also guaranteed as long as the customer uses the yearly plan. We called in early May regarding very low germination rate and was advised that it was too late in the season to re-seed, and it would be addressed in the fall. We emailed two weeks ago and was told they would re-seed for an additional $700. When I inquired about the guarantee Harold stated the guarantee ran out in the spring. I called the corporate office and was advised the owner would contact me but they are all privately owned, which means the corporate office backs the deceptive business practices. A week later still no contact or resolution.

Apr 02, 2024

Middletown-Dover is horrible. They care only about getting you into a co tract. I've been waiting for 5 months to pay the last bill because I want to speak with the owner about all my weeds all season. Left message after message. Finally, they called me back because I called corporate. He could have cared less. Corporate couldn't do anything because they are all individually owned and operated. Don't waste your money!!!

Jan 21, 2022

The Lawn Doctor is a SCAM. They have franchises across the country that provide terrible service and are non-responsive to customers. They offer a "100% satisfaction guarantee" on their website, but will not respond to my calls or emails. I have attempted to contact my local Lawn Doctor franchise and the corporate office with no response. After reading reviews of other franchises it is clear that poor service and communication is a systemic issue across the company. DO NOT HIRE LAWN DOCTOR!

Oct 25, 2018

For years we had researched purchasing a franchise but they always had some glaring negative to overcome. We finally found Lawn Doctor and it met all of the requirements, so we dove in. Since our start up Lawn Doctor Headquarters has exceeded our expectations. The training was intense but thorough, our start-up team has been amazing, the program for providing lawn service is a top of the line and guarantees that customers will have a great result for working with us. I have been asked if I would do it again, and my answer, "We are looking to expand!" So a resounding yes!

Jul 07, 2021

I called for information. Told the operator I wanted Matawan office. They gave me the lakewood store. I asked for the technician who was going to spray to call me to go over chemicals being used, they never called. Next day I have a billing my mailbox for full amount I had a coupon for 1/2 off first spray. I never authorized any spray till I spoke to the technician. I called they told me they have no contract, the technician doesn't speak to clients, the secretary said she doesn't know what they spray or how. I never got a call back and I'm not paying a bill I'm overcharged on and never authorized. We also have as many mosquitos biting us as before so I don't believe they ever came at all. In fact my kids were hone all day and they heard nothing, nor did they see a guy in our yard spraying. I have 8 small yapping dogs not one bark from them really? Ok teenagers ya maybe but chihuahuas? They bark at everything and there's a bay window over looking my yard.. The lakewood/ Jackson office is bullsh$# and scammers....