Eden Landscaping and Snow Removal

Overview

About

Location

Reviews

Overview

+1 866-776-3336
www.edenapp.com
554 Church Ave, Woodmere, NY 11598, USA
Hours

Monday 9:30 AM - 5:00 PM

Tuesday 9:30 AM - 5:00 PM

Wednesday 9:30 AM - 5:00 PM

Thursday 9:30 AM - 5:00 PM

Friday 9:30 AM - 5:00 PM

Saturday Closed

Sunday Closed

Eden Landscaping and Snow Removal Introduce

Eden Landscaping and Snow Removal, located at 554 Church Ave, Woodmere, NY 11598, USA, provides landscaping and snow removal services. You can contact them at (866) 776-3336 or +1 866-776-3336.

As a service provider in the "Lawn Care Services Near Me" category, Eden Landscaping and Snow Removal has received mixed reviews regarding their service reliability. Some customers have experienced issues with their snow removal services, particularly during winter storms. One customer reported a situation where the assigned contractor did not show up or communicate, despite the company's app showing contractor assignment and communication features. However, the customer did acknowledge that Eden's customer service, represented by Ruth, was responsive.

Conversely, another customer shared a more positive experience, noting that while they had faced issues with equipment breakdowns in previous winter storms, Eden Landscaping and Snow Removal ultimately delivered a satisfactory snow removal service. This customer praised the company's communication and the crew's performance, expressing a willingness to use their services for future landscaping needs.

The company utilizes an app for service tracking and communication, which offers features like contractor assignment visibility and direct communication with the contractor. However, the reliability of these features has been questioned by some customers.

Eden Landscaping and Snow Removal offers services that include:

Snow removal
Landscaping
Garden services (potential)

While some customers have faced challenges with service reliability, others have experienced positive outcomes, highlighting the company's potential for good service. It is recommended that potential customers communicate clearly and confirm service details when engaging Eden Landscaping and Snow Removal.

Location

Reviews

Feb 04, 2021

I tried to use this business, but was not successful. After reading the raving reviews about Eden, I reached out to them for snow removal services on the day of the snow storm (2/1/21). I loved the fact that I was able to download the app and see that a contractor had been assigned to perform the snow removal. The app allows you to communicate by text or phone with the contractor and even provided tracking for the progress of the service. Unfortunately, the contractor never responded to my calls or texts and never made it to the location to perform the snow removal. I finally contacted Ruth, the customer service rep at Eden and she was very responsive to my inquiries regarding the contractor. After not initially hearing from the contractor, Ruth advised that they broke down and would not able to do the snow removal. I asked if she could send someone else but she did not have any other available contractors to do the job. Of course, by that time I was not able to hire anyone else to do the job so my 81 year old father had to do it himself (I do not live close by). I have to say Eden did respond even though their contractor did not. Even if they broke down, the contractor should have texted or called. It would have also been helpful if Eden had someone else available to do the job. I hope my situation was an exception and the contractors that Eden hires are more responsive than the one that was assigned for my job. I gave a rating of two stars for Eden trying.
Feb 09, 2021

We gave them snow ❄️ removal job this winter . .. previous winter storms they let us down . As their equipment broke . BUT resent snow fall they came clean half way - I called them , chat with them , after , two days they made it today and cleaned all 4 car driveway . I am very pleased and thankful to them . Thanks 🙏 after all they are good , good service and polite people to deal with . Their crew was very good too . Excellent !! We now looking forward to have more work with them . May have them in spring for garden 🪴 too . 🙌👍👍
Feb 17, 2021

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Feb 04, 2021

I tried to use this business, but was not successful. After reading the raving reviews about Eden, I reached out to them for snow removal services on the day of the snow storm (2/1/21). I loved the fact that I was able to download the app and see that a contractor had been assigned to perform the snow removal. The app allows you to communicate by text or phone with the contractor and even provided tracking for the progress of the service. Unfortunately, the contractor never responded to my calls or texts and never made it to the location to perform the snow removal. I finally contacted Ruth, the customer service rep at Eden and she was very responsive to my inquiries regarding the contractor. After not initially hearing from the contractor, Ruth advised that they broke down and would not able to do the snow removal. I asked if she could send someone else but she did not have any other available contractors to do the job. Of course, by that time I was not able to hire anyone else to do the job so my 81 year old father had to do it himself (I do not live close by). I have to say Eden did respond even though their contractor did not. Even if they broke down, the contractor should have texted or called. It would have also been helpful if Eden had someone else available to do the job. I hope my situation was an exception and the contractors that Eden hires are more responsive than the one that was assigned for my job. I gave a rating of two stars for Eden trying.

Feb 09, 2021

We gave them snow ❄️ removal job this winter . .. previous winter storms they let us down . As their equipment broke . BUT resent snow fall they came clean half way - I called them , chat with them , after , two days they made it today and cleaned all 4 car driveway . I am very pleased and thankful to them . Thanks 🙏 after all they are good , good service and polite people to deal with . Their crew was very good too . Excellent !! We now looking forward to have more work with them . May have them in spring for garden 🪴 too . 🙌👍👍

Feb 17, 2021